FAQ

Order Information

What should I do if I receive defective, damaged, or incorrect items?

If you receive any defective, damaged, or incorrect items, please contact us within 5 days of receiving your order. Kindly provide your Order ID and include a photo of the items. We will work to resolve the issue as quickly as possible.

What should I do if I have a missing item in my order?

If any items are missing from your order, please contact us immediately. We will assist you in locating the missing item and ensure it is sent to you promptly.

Shipping Information

When will my order ship?

Orders are processed within 1-3 business days (excluding weekends and holidays) from the date of your order. Your order will be shipped out the next day after processing.

How long does it take to receive my parcel?

Typically, it takes between 1 to 12 days for your parcel to arrive. The exact delivery time depends on the shipping carrier used.

Do you ship internationally?

Yes, we do offer international shipping. If you have special product requirements or questions, feel free to contact us via email or through the live chat feature located at the lower-right corner of our website.

Payment Methods

What payment methods do you accept?

We accept PayPal, Visa, and MasterCard for your convenience.

Promotions

How do I get a promotional code or coupon?

There are multiple ways to get promotional codes or coupons:

  • We send promotional codes or coupons via email at irregular intervals, so be sure to check your inbox regularly.

  • Coupons may also be found on the front page of our website.

  • Lucky Draw Events: Participate in our events to win 5% to 20% off or more.

  • Share a product link or leave a review to receive a coupon.

Keep an eye on our website for ongoing promotions, events, and new arrivals.

Other Questions

How do I contact the Chunhee customer service team if I have questions?

If you have any questions about items or other concerns, you can email us at support@chunhee.group(this will open in a new page). We aim to reply within 24 hours (excluding weekends and holidays).