Chunhee Privacy Policy

Effective Date: May 1, 2025

This Privacy Policy describes how https://chunhee.group ("the Site", "we", "us") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

a. Device Information

  • Examples collected: Web browser version, IP address, time zone, cookie data, pages or products viewed, search terms, site interaction.

  • Purpose: To load the Site accurately and perform analytics to optimize the user experience.

  • Source: Collected automatically using cookies, log files, web beacons, tags, or pixels.

  • Disclosure: Shared with Shopify and analytics tools such as Google Analytics.

b. Order Information

  • Examples collected: Name, billing and shipping address, payment method (credit card, Alipay, WeChat Pay), email address, phone number.

  • Purpose: To fulfill your order, process payment, arrange shipping, provide confirmations and invoices, screen for fraud, and (with your consent) send promotional content.

  • Source: Provided by you during checkout.

  • Disclosure: Shared with Shopify, payment gateways (e.g., Stripe, Alipay, WeChat Pay), logistics providers, and email marketing platforms (e.g., Klaviyo).

c. Customer Support Information

  • Examples collected: Name, contact details, order history, and any information submitted through customer inquiries.

  • Purpose: To provide support and resolve issues.

  • Source: Provided by you.

  • Disclosure: May be shared with our customer support system (e.g., Shopify Inbox, Zendesk).

2. Minors

The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

3. Sharing Personal Information

We share your Personal Information with third parties to help us deliver our services and comply with legal obligations. Examples include:

  • Shopify – eCommerce platform. Privacy Policy: Shopify Privacy

  • Analytics & Advertising Partners – e.g., Google, Facebook, TikTok

  • Logistics Providers – e.g., SF Express, China Post

  • Payment Processors – e.g., Stripe, Alipay, WeChat Pay

We may also disclose information to comply with legal requests or to protect our rights.

4. Behavioural Advertising

We use your Personal Information to provide targeted advertisements and marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics. Learn more: Google Privacy Policy

  • We use Facebook Pixel and TikTok Pixel to track ad performance and optimize campaigns.

  • We may share purchase behavior and browsing data with advertising platforms.

You can opt out of targeted advertising via:

5. Using Personal Information

We use your Personal Information to:

  • Offer products and services

  • Process payments

  • Fulfill orders and shipping

  • Communicate with you

  • Screen for fraud

  • Send marketing messages (if you opted in)

6. GDPR – Your Rights (EEA Residents)

If you are located in the European Economic Area (EEA), you have the right to:

  • Access your Personal Information

  • Request correction or deletion

  • Object to or restrict processing

  • Data portability

Lawful bases for processing:

  • Your consent

  • Contract fulfillment

  • Legal obligations

  • Legitimate interests (not overridden by your rights)

Data Transfers: We initially process your data in Ireland before transferring it to Canada, the U.S., or China. For more, see Shopify’s GDPR Whitepaper.

7. CCPA – California Residents

If you are a resident of California, you have the right to:

  • Know what Personal Information we collect

  • Request correction or deletion

  • Request data portability

  • Opt out of data sale (we do not sell your Personal Information)

You may also appoint an authorized agent to act on your behalf. Please contact us using the information below.

8. Cookies

Cookies are small data files stored on your device. We use cookies for functionality, analytics, marketing, and personalized experience.

Name Purpose
_secure_session_id Storefront navigation
cart_sig Cart verification
checkout_token Manage checkout session
secure_customer_sig Customer login

 

Name Purpose
_shopify_y Shopify analytics
_landing_page Track landing pages
_tracking_consent Cookie preference record

9. Do Not Track

We do not alter our data collection practices when a Do Not Track signal is detected due to a lack of consistent standards.

10. Changes

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page.

11. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or your Personal Information, contact us at:

Email: ChunHee202011@outlook.com
Mailing Address:
4th Floor, Hengdali Business Center,
North Quanan Road, Jinjiang, 362200
Fujian, China

If you are unsatisfied with our response, you may lodge a complaint with your local data protection authority. For UK users, visit: https://ico.org.uk/make-a-complaint/