1-Year Warranty Policy

Effective Date: May 1, 2025

At Chunhee, we are committed to ensuring that you have the best experience with our products. That's why we offer a 1-year warranty on all our items, effective from the date of purchase. Our warranty provides peace of mind that your products are protected against manufacturing defects and issues that may arise under normal use.

What Does the Warranty Cover?

This warranty covers defects in materials or workmanship under normal use for a period of 1 year from the date of purchase. If a defect is found, Chunhee will repair or replace the product, depending on the situation.

What is Not Covered?

The following are not covered under this warranty:

• Damage caused by misuse, abuse, or accidents.

• Wear and tear from regular use (such as scratches, dents, or fading).

• Damage caused by improper installation, alterations, or modifications.

• Products that have been subject to unauthorized repairs.

• Items not purchased directly from Chunhee or its authorized resellers.

How to Make a Warranty Claim

If you believe your product is covered under our warranty, please contact us at support@chunhee.group (this will open in a new page) with the following information:

• Order number and proof of purchase (receipt or order confirmation).

• Detailed description of the issue or defect.

• Photos or videos of the product showing the defect (if applicable).

Once your claim is received, our customer support team will review the information and guide you through the next steps. If the product is confirmed to be defective, we will provide you with a return shipping label and arrange for either a repair or replacement.

Warranty Process

• Repair or Replace: If we confirm the product has a manufacturing defect, we will either repair it or send you a replacement at no cost to you.

• Refunds: If neither repair nor replacement is possible, a refund will be issued for the original purchase price of the item.

Warranty Exclusions

• Any product not covered by the 1-year warranty policy due to misuse or failure to follow the proper care instructions.

• Costs related to return shipping or the time spent in processing a warranty claim.

Additional Information

We pride ourselves on offering top-quality products and stand by our commitment to customer satisfaction. If you have any questions about our warranty policy, feel free to reach out to us at support@chunhee.group (this will open in a new page). Our customer support team is here to assist you and ensure your experience with Chunhee is a positive one.